Spa Ambiance: For everyone’s relaxation, please mute cellphones and keep conversations at a low volume within our spa.

During Your Session: Your comfort matters. If you’d like any adjustments—whether it’s the room temperature, music volume, or treatment intensity—just let us know.

Personal Items: We recommend leaving valuables like jewelry at home. Fix Head Spa is not responsible for lost or stolen items.

Attire: Wear whatever you’re comfortable in. Before treatments, you can undress to your comfort level or use our provided spa wrap.

Your Appointment Duration: Your appointment time includes dressing, undressing, consultation, and aftercare advice.

Your Arrival: To make the most of your session, please arrive 10 minutes early. If you’re running late, give us a call. Late arrivals might have shorter sessions, but the full fee will still apply.

Appointment Modifications: Please give 24 hours’ notice for cancellations or rescheduling to avoid a 50% of the services fee. No-shows will be charged the full service amount. If you are 15 minutes late for your appointment, we may need to reschedule your appointment or shorten the time of the service.

Gift Cards: Our gift cards are non-refundable and can only be used at the location of purchase. They don’t cover gratuity.

Packages: Our spa packages are non-refundable and exclude tips. But you can share your package sessions.